PRODUCTS / SERVICES
Excellence in Customer Care
FICOR offers excellence in customer care and commitment. We use our experience to
take the burdens of insurance concerns off of your shoulders.
Our insurance products include:
Our services include:
- Comprehensive Insurance Services (see Why Use FICOR?)
- Insurance Monitoring
- Personal Care Team
- Direct Access to Information via Sure-Track
- Management of Telephone Calls and Inquiries
- Custom Database Design
- Custom Order Process
Full Service Insurance Center
At FICOR, we leave no stone unturned when it comes to servicing our customers’
needs. Our reliable, comprehensive service includes:
- End-to-end insurance monitoring and consistent follow-up. Follow up phone calls can be
made in advance of notices being issued.
- Managing and processing inbound telephone inquires via uniquely assigned phone numbers
· Direct access to FICOR’s support team
- Instant access to your borrower’s insurance status and other critical data via Sure-Track™
- Establishing a communication link between FICOR and each of your locations/branches
- Customizing the ordering process to reduce processing time and streamline
identification.
- Designing and implementing custom databases to increase response times and efficiency.
In-House Automated Insurance Tracking Program
FICOR can install a fully customizable, state-of-the-art automated insurance tracking
program at your premises, which will enable your personnel and other authorized users to
stay on top of the entire notification and certificate issuance process prior to
distributing notices or charging premiums. This program, backed by advanced technology,
can be customized to incorporate your specific needs. |
